| Conference Program* |
| 09:30 am - 10:00 am | The Financial Services Vision
Shashi Kumar, Director - Microsoft |
| 10:00 am - 10:30 am | Real Time CRM
Ram Subramanian, Product Specialist - Peoplesoft |
| 10:30 am - 10:45 am | Tea/ Coffee Break |
| 10:45 am - 11:15 am | CRM in Financial Services
Arjun Marphatia, Principal Consultant - TCS |
| 11:15 am - 11:45 am | Financial Services Marketing: The Need for a Closed Loop Process
Deepak Ramanathan - SAS |
| 11:45 am - 12:15 pm | CRM in Banking: Asking the right questions
Girish G. Vaidya, Sr. Vice President & Head (Banking Business Unit) - Infosys Technologies |
| 12:15 pm - 01:15 pm | Panel Discussion:"After CRM …what NEXT?"
CRM + PRM + ERM = NRM ...... Network Relationship Management, the new challenge
Shashi Kumar - Microsoft
Ram Subramanian, Product Specialist - Peoplesoft
Neha Punater, Principal Consultant (Business Intelligence/ CRM) - IBM Business Consultancy Services
Muralidhar Rao, COO - NIS Sparta
Suguna Vardarajan - Sr. Product Consultant, Infosys Technologies Ltd. |
| 01:15 pm - 02:15 pm | Network Lunch |
| 02:15 pm - 02:45 pm | The Emerging role of Partner Relationship Management
Muralidhar Rao, COO - NIS Sparta |
| 02:45
pm - 03:15 pm |
CRM technology tools
for a successful implementation of a CRM strategy
Vinay Patkar, Head (CRM Practices) - I-Flex Solutions |
| 03:15
pm - 03:30 pm |
Tea/ Coffee Break |
| 03:30
pm - 04:00 pm |
Implementing CRM
Neha Punater, Principal Consultant (Business Intelligence/ CRM) -
IBM Business Consultancy Services |
| 04:00
pm - 04:30 pm |
Ensuring a robust
security infrastructure
Manish Sethi, Head (Information Security Practice) - Ramco Systems |
| * Conference Program subject to changes |
