The Economic Times e.biz India 2002 Nov 15-16, 2002, Mumbai. Panelist for the discussion "The Customer Relationship Revolution" - Mr. Aspy Cooper, National Director - Deloitte Touche Tohmatsu, Mr. Manoj Deorukar, Head (CRM) - Mahindra Consulting, Mr. Manoj Kunkalinekar, Joint President - ICICI Infotech, Mr. Ashwin Mistry, Principal Consultant - Godrej Infotech, Mr. Punit Modhgil, Director - Talisma & Mr. Ranjit Nambiar, Director - Urja Communications.