| Conference
Agenda |
| Day
1: Wednesday, July 16, 2003 |
| Session
Period |
TRACK B
Special Focus Verticals: Government | BFSI |
| 14:30
- 15:30 |
FINANCIAL
SERVICES:
Financial
Services Scenario: Volatile Markets Require Experienced Drivers
Speaker:
Bob Hayward
By
all accounts, the forecast for Retail and Corporate Financial Services indicates
continued turbulence: disruptive competitors, dynamic markets, and demanding
customers. This session presents Gartner's outlook for the industry.
- What are the critical drivers and dynamics influencing the competitive
landscape?
- How can FS companies effectively recognize and dodge threats, and turn
disruptions into big opportunities? |
| 15:35
- 15:50 |
Refreshments and Networking Break |
| 15:50
- 16:50 |
FINANCIAL
SERVICES:
Reaching Customers: Next generation strategies and technologies for FS
Speaker:
Richard Harris
Financial-service
providers (FSPs) know the importance of establishing and maintaining enduring
relationships with their customers. But an ever-changing marketplace, varying
needs, and over-hyped technologies make it hard to know how to best serve
customers. Various delivery technologies can be applied to help meet these
challenges, but the key to realizing true business value from technology
is in optimizing the relationships between complementary forces: deep customer
relationships vs. savings from self service; investing in emerging technologies
vs.
leveraging existing ones.
How will financial services delivery change in the coming months and years? |
| 17:05
- 18:05 |
FINANCIAL
SERVICES:
Enterprise Architecture - Key to the Financial Services Real-Time Enterprise
Speaker:
Greta James
To move
towards the real-time enterprise and reduce costs, financial service providers
(FSPs) must build a more consistent foundation. But standardization can
stifle innovation and thwart agility.
Enterprise architecture must be designed to overcome the dilemma. The role
of enterprise architecture in building a real-time financial-service enterprise
will be explained and the critical success factors and challenges for architecture
to enable the RTE will be identified. |