Timings Topic, Speakers & Synopsis
08:50-09:00 Introduction - Rajeev Banduni - Director (Sales), Gartner
09:00-10:00 "Mastermind Keynote Interview: Mr. Anand Mahindra, Vice-Chairman & MD, Mahindra & Mahindra Ltd"
Interviewers: John Roberts - VP & Research Director, Gartner & Partha Iyengar - Research VP, Gartner
10:00-10:15 Refreshments & Networking Break
10:15-11:10
"Driving Value from Information: Leading to Competitive Advantage"
Speaker: Jose Ruggero
Buddy: Jose Ruggero

"Providing better information creates competitive value, but does not often create lasting competitive advantage. Competitive advantage results when an enterprise values information and puts it to use in support of a winning business strategy. Enterprise values are outside the CIO’s direct control, so the CIO must influence executives towards competitive advantage via information."
11:10-12:05
Wireless and its application to business in 2004
Speaker: Geoff Johnson - VP & Research Director, Gartner
Buddy: Sumit Malik - Senior Analyst, Gartner

"Outside some successful vertical applications in field service and field sales, wireless technologies have so far made little impact in the enterprise. Wireless LAN has only been successful in the home market, and public hotspot infrastructure is scarce and inconvenient. The hype tells us that better alternatives such as i-Burst and WiMax are supposedly just around the corner, but what is the CIO supposed to do in the meantime?"
12:05-12:15 Refreshments & Networking Break
12:15-12:45 Education Session VII & VIII
12:45-13:30 Networking Lunch
13:30-14:00 Education Session IX & X
14:00-14:10 Refreshments & Networking Break
14:10-15:05
The Internal Services Company (ISCo)
Speaker: Steve Bittinger - Research Director, Gartner
Buddy: Girish Trivedi - Gartner

"Internal service providers are under siege, driven to reduce costs and increase value or face being outsourced. Many are responding by modeling themselves after external service providers: that is, by running themselves as competitive businesses.

The session will address how Internal service providers can improve credibility and largely shape their own destinies by adopting a competitive service delivery model. Areas covered during the session are: An external focus on the customer, with all that implies in terms of identifying customer needs and meeting them with a sound, competency-based service portfolio? The development of business and financial management capabilities? Sensitivity to the behaviors brought on by organizational change and the ability to manage them? Political sophistication"
15:05-15:15 Refreshments & Networking
15:15-16:10
"Gartner EXP Program Lock Note: Is there a future for the CIO - A Personal Odyssey"
Speaker: Andy Kyte - Research VP, Gartner
Speaker: Ian Bertram - Vice President, Gartner

A thought-provoking session aimed squarely at the CIO function.
16:10-16:20 Refreshments & Networking Break
16:20-17:20
"Locknote: Gartner Predicts The Future of IT”
Speaker: John Roberts - VP & Research Director, Gartner & Craig Baty - Group VP & Chief of Research, Gartner
Buddy: Michele Caminos - VP & Team Manager, Gartner

"This is the Gartner IT Scenario, our integrative, top-level view of IT's future. In it, discover fundamental trends, discontinuities, shifts in direction, and unseen opportunities. This session builds on and extends our popular Gartner Predicts special report, a holistic view of what's going to happen on and around the IT Industry landscape over the next several years.

Key Issues:
What are Gartner's Top 10 predictions for IT?
How can enterprises best prepare for the major changes ahead?”

*Conference Agenda, Timings, Event format, & Speakers are subject to changes to best suit the objectives of the event.