Keynote Address: Enterprise Killer Applications 2010 and Beyond
Speaker: Andy Kyte - Research VP, Gartner

"ERP, CRM, SCM - is that it? Is the enterprise applications portfolio full? Certainly not - the convergence of continued global competition, new business models and technology innovation will give birth to new, mission-critical systems. Many of these killer applications of the future already exist in embryonic form - learn how to spot them and nurture them, and which infrastructure and architecture investments will be likely to support successful early adoption.

Client Issues:
What types of enterprise business processes still have potential for substantial improvements in efficiency and effectiveness from the deployment of IT-enabled solutions? What could be the enterprise killer applications of 2010? What investments should enterprise management be making today in order to realise the business benefits potential offered by the new killer applications? "

Gartner Predicts: Applications Software 2008 - From Diversity to Fusion
Speaker: Kristian Steenstrup - Research VP, Gartner
Buddy: Pranav Kumar - Research Director, Gartner

"Application software is delivering sophisticated support for the enterprise's customers, employees, partnerships, and business processes. But along with sophistication has come high complexity and often, high cost. Enterprises will demand that the next generation of application software resolve these and other challenges.

Key Issues:
Which business trends will most influence the direction of application software? What are Gartner’s Top 10 Predictions for application software through 2008? What IT and application software investments should you make in 2004?"

Global Sourcing & IT Services - Trends, Players & Opportunities
Speaker: Craig Baty - Group VP & Chief of Research, Gartner
Buddy: Ravi Datar - Principal Analyst, Gartner

"This presentation introduces the Global IT Services and Sourcing market, and examines the market opportunities, challenges, global players, and the size of the market on a region by region basis. It concludes with recommendations for those Indian companies seeking a greater foothold in the international IT Services market.

Client Issues:
What is The Size of the Global and Local IT Services Opportunity by segment and who are the key players? What are the global key issues and IT Services needs? What must Indian Service providers do to compete on the world stage?"

Government IT Architecture: Framework for New Technologies
Speaker: Steve Bittinger - Research Director, Gartner
Buddy: Sumit Malik - Senior Analyst, Gartner

"New and emerging technologies bring disruptive potential to government enterprises. A flexible, sustainable, well-governed architecture allows governments to introduce, mainstream, and retire technologies while focusing on meeting the mission.

Key Issues:
How is architecture best developed to adapt to new and emerging technologies? How do governments with federated IT responsibilities develop sustainable enterprise architectures? Where is value found in enterprise architectures?"

Gartner Predicts: From Silicon to Services - the future of hardware, infrastructure and operations
Speaker: Phil Sargeant - Research Director, Gartner
Buddy: Vinod Nair - Analyst, Gartner

"Mainframes and tape drives still exist in the enterprise infrastructure of the 21st century, alongside an exploding universe of virtual devices, from storage through servers to clients. Hardware and infrastructure will always matter, but in the world of utility computing, real-time infrastructure and open source software the future of hardware and IT operations is as much about policy, process, deployment, and architecture as it is about Moore’s Law and mainframes."

"The 6 key business issues that drive Sourcing decisions"
Speaker: Michele Caminos - VP & Team Manager, Gartner
Buddy: Ravi Datar - Principal Analyst, Gartner

"Enterprises globally are moving toward extensive sourcing. However, the path to success is studded with complex decisions. In this environment, how should the enterprise dynamically maintain the right combination of internal and external resources that are needed to support changing business objectives? This presentation identifies the six business perspectives that must be taken into consideration to drive sourcing decisions and provides insights to Indian service providers on buyer thinking in this respect.

Client Issues:
What are the six key business perspectives that drive sourcing decisions? How should sourcing decisions be made? What are the management and governance implications of sourcing decision processes?"

"Emerging Management Practices for Government"
Speaker: John Roberts - VP & Research Director, Gartner
Buddy: Girish Trivedi - Gartner

"The history of the public sector CIO now has passed 10 years and there are ample examples of successes and failures. There are also some clear trends emerging that offer excellent indicators of when a CIO will succeed and when it will fail. Along with the proper role of the CIO, the impact of procurement processes on the ability to buy and deploy emerging technologies and some alternative approaches will be discussed.

Key Issues:
What factors will determine success or failure of the IS organization? How can the procurement process improve rather than diminish the likelihood of success for IT? What barriers unique to government inhibit the deployment of emerging technologies?"

Gartner Predicts: Networks will drive the business - with or without the wires
Speaker: Geoff Johnson - VP & Research Director, Gartner
Buddy: Kobita Desai - Principal Analyst, Gartner

"Predicting which of the many cool wireless technologies will turn into hot business opportunities and how convergence will affect wired networks will be key areas of discussion. The session will also predict which networking vendors and network service providers will once again flourish as the market stabilizes.

Client Issues:
Which communications technologies (i.e., WiFi, VoIP, broadband, 3G, optical, etc.) should be part of a business' networking roadmap? What impact will the convergence of communications and applications have on the way business is done? How can companies leverage network investments into tangible business results?"

"Next generation Outsourcing Deals"
Speaker: James Longwood - Research Vice President, Gartner
Buddy: Sujay Chohan - VP & Research Director, Gartner

"Many organizations are moving into second generation outsourcing deals. Over the next few years a significant proportion of these deals will be reviewed renegotiated or re-tendered. Best practices have evolved and many lessons have been learnt locally and globally that can be leveraged to build better deals.

Client Issues:
How has outsourcing evolved, and what lessons did we learn along the way? What are the critical success factors in leveraging win-win, second generation outsourcing deals? What guiding principles are applicable, and what additional risks are involved?"

Emerging Technologies and the Impact on Your Business Applications Strategy
Speaker: Kristian Steenstrup - Research VP, Gartner
Buddy: Sumit Malik - Senior Analyst, Gartner

"Technology requirements for competitive advantage continue to change. Users must be aware of these changes and how they will impact their current and future business applications, strategies and applications. In some cases, users may be pushed back into developing the capabilities themselves. RFID, SOBA, Web Services and Business Process Fusion will be some of the topics of discussion in this presentation.

Client Issues:
What are the emerging technologies that will most greatly affect a business applications strategy? What are the short term impacts of these technologies on business applications and how should users react? What are the longer term impacts of these technologies on business applications and how should users react?"

Gartner Predicts: The Vision for next generation software infrastructure
Speaker: Matt Hotle - Group VP & Distinguished Analyst, Gartner
Buddy: Ian Bertram - Vice President, Gartner

"The next generation of software infrastructure, specifically application integration and middleware, application development, and web services is undergoing substantial transformation and remains a strong source of emerging opportunities. This presentation provides a forward-looking, opportunity seeking assessment of the status, challenges and innovation potential associated with software infrastructure - software that will form the technical foundation for the next-generation enterprise information framework: service-oriented, event-driven, intelligent, agile and real-time.

Client Issues:
What are the key transformations in software infrastructure and architecture that will impact enterprise computing through 2009? It is a given that innovation remains in software infrastructure - it the innovation incremental or radical in nature? What are the IT management imperatives today, to maintain competitive enterprise business software infrastructure through 2009?"

"Leading Global Virtual Teams"
Speaker: Craig Baty - Group VP & Chief Research, Gartner
Buddy: Ravi Datar - Principal Analyst, Gartner

"Most multinational and pan-regional organisations have staff working in offices remote from HQ. Of course, most multinationals have developed effective means of managing workforces in their own country of origin, but attempts to overlay these practices on other more remote workforces without thorough research and planning will result in disaster. The first challenge of managing non-local remote staff is that posed by sheer distance from head office. Overlaid on this challenge are issues of language, culture, religious practices and working rules. Assuming that HQ can develop appropriate practices to handle these issues, the use of appropriate technology to facilitate remote management raise yet another set of challenges. This presentation will look at some of these issues in depth and provide advice on how to lead virtual teams globally.

Client Issues:
What is a Virtual Team? What are the Top 10 Rules for Effectively managing remote staff? What role does Technology play in managing remote AP/J Staff?"

Introducing the Business Applications and Alignment Model
Speaker: Pranav Kumar - Research Director, Gartner
Buddy: Jayashree Dasgupta - Gartner

"This session will guide you in planning your business applications agenda to realize emerging business opportunities for your enterprise. We will help you understand what applications strategies are appropriate for different business strategies. We will look at imperatives separately for service oriented and product oriented companies. In addition, we will provide guidance on how to continually evaluate your business applications portfolio to take advantage of new emerging practices.

Key Issues:
What is the Business and Applications Alignment Model, why is it important, and what are the risks associated with not utilizing it? How should enterprises in Product Industries align their business and applications strategies? How should enterprises in Services Industries align their business and applications strategies?"

Gartner Predicts: Top 10 Strategic Technologies for 2005 and beyond
Speaker: Andy Kyte - Research VP, Gartner
Buddy: Mathew Boon - Vice President, Gartner

"IT innovation continues even in the current economic climate, bringing opportunity for those that embrace technology appropriately, and challenges for those that miss the mark. This presentation will examine which technologies and architectures will mature in the next 18 to 36 months."

Panel Discussion on BPO

Indian BPO - "The State of Play and the Road Ahead"

Panelists:
Raman Roy - Chairman and CEO, WirpoSpectramind
Ramesh Narasimhan - Country Manager, IBM India
Joe Sigelman - Founder and CEO, Office Tiger
Nagarajan Shanmugam - Founder and COO, 24x7
Pravin Gandhi - IT Pioneer and Founder Infinity Ventures
Michele Caminos - Vice President and Team Manager,Gartner
Sujay Chohan - Vice President and Research Director, Gartner

Today, India dominates the "Offshore BPO" market with over 80% market share. However, Gartner estimates that India stands to loose almost 45% of this market share by 2007. India and Indian BPO companies are coming under increasing pressure form emerging destinations and global competition. What should India do to fend of the challenge posed by emerging destinations? Will Indian BPO companies survive the MNC onslaught? How should Indian companies compete?

Come listen to Industry leaders and Gartner analyst debate these and other Contentious issues.

"RFID Transforming Retail and SCM"
Speaker: Steve Bittinger - Research Director, Gartner
Buddy: Vinod Nair - Analyst, Gartner

"RFID has become a hot technology that is approaching the peak of the hype cycle. Although RFID won't fulfill every promise that's being made for the technology, there are good and useful applications of the technology to retailers. In this session we'll answer the following questions:

Client Issues:
What are the actual technical capabilities and architectural requirements to use RFID? How can a retailer build a business case for the use of RFID, and how can a retailer work towards implementation of this business plan? What have other retailers learned in their pilots and trials of RFID?"

Mobile Devices Showdown
Speaker: Kobita Desai - Principal Analyst, Gartner
Buddy: Puneeth Punja - Gartner

"Mobile device innovation is continuing at a frightening pace, and shows no signs of slowing down. Many of the innovations - like camera phones - appear first in the consumer market.

Client Issues:
What does the future hold for these devices in the enterprise? What software platforms hold the best promise for application development? What's coming next?"

Offshore Change Management Issues
Speaker: Sujay Chohan - VP & Research Director, Gartner
Buddy: Ravi Datar - Principal Analyst, Gartner

"Effective Change Management is an increasingly important aspect of making offshore / global sourcing deals work as planned. We discuss some of the issues around the 'gulf of understanding' that typically separates Indian ESPs and their Clients and some best practices for bridging this gulf.

Client Issues:
What is Change Management? Why is it needed in Offshore? What are some of the critical issues to consider?"

"Driving Value from Information: Leading to Competitive Advantage"
Speaker: Jose Ruggero - Vice President, EXP Asia Pacific
Buddy: Subrato Basu - Senior Director, Executive Programs, Gartner

"Providing better information creates competitive value, but does not often create lasting competitive advantage. Competitive advantage results when an enterprise values information and puts it to use in support of a winning business strategy. Enterprise values are outside the CIO’s direct control, so the CIO must influence executives towards competitive advantage via information."

The Myths of Enterprise Architecture
Speaker: Greta James - Research Director, Gartner
Buddy: Pranav Kumar - Research Director, Gartner

"As an organization's portfolio of IT resources grows increasingly large, diverse and complex, there is a compelling need for enterprise architecture. This presentation dispels many of the myths that inhibit the ability of enterprise architecture to better use the IT resources to support the business.

Client Issues:
What are the myths surrounding enterprise architecture today? What are today’s enterprise architecture realities? What are current enterprise architecture best practices?"

"Security, Privacy and IP Issues When Going Offshore: Which Issues Are Real?"
Speaker: Partha Iyengar - Research VP, Gartner
Buddy: Vinod Nair - Analyst, Gartner

"Security related matters will be the next big issue to solve in global sourcing deals. In this presentation we help users understand and address the real issues of security, privacy and Confidentiality/IP protection.

Client Issues:
1. What are the real issues related to security, privacy, IP/confidentiality issues when going offshore? 2. How do country laws and industry regulations impact offshore deals? 3. What are some of the best practices by users and vendors to address these issues?"

Wireless and its application to business in 2004
Speaker: Geoff Johnson - VP & Research Director, Gartner
Buddy: Sumit Malik - Senior Analyst, Gartner

"Outside some successful vertical applications in field service and field sales, wireless technologies have so far made little impact in the enterprise. Wireless LAN has only been successful in the home market, and public hotspot infrastructure is scarce and inconvenient. The hype tells us that better alternatives such as i-Burst and WiMax are supposedly just around the corner, but what is the CIO supposed to do in the meantime?"

Wireless Technology Scenario
Speaker: Geoff Johnson - VP & Research Director, Gartner
Buddy: Kobita Desai - Principal Analyst, Gartner

"This presentation sets the scene with Gartner’s high level overview of mobile business and technology through 2009. This presentation sets the stage for the entire conference with a world-view of the technology trends, commercial trends, social impact of mobility in the always-on society, and the economic and usability barriers of mobile services. We will examine some of the key risks that mobile vendors and users will face in a future of accelerating technological and business change.

Key Issues:
How will the evolution of wireless devices, service and technologies affect enterprises? Which vendors will deliver effective mobile and wireless technologies, devices, infrastructure, applications and content? What are the opportunities and risks in mobilizing business processes and practices?"

Panel Discussion on IT Services Outsourcing Panel

"Domestic and Offshore IT Services - co-existence challenges"

Participants:
Inderpreet Thukral - Director Strategy and Business Development - IBM India
P K Sridharan - Executive Director & President, Hexaware Technologies
Madhavi Soman - Sr. VP (Business Analysis Practices), MphasiS
Wipro (Yet to be confirmed)

Moderators:
Partha Iyengar - Research VP, Gartner Craig Baty - Group VP & Chief of Research, Gartner

Issues:
- Is domestic IT Services market poised for a boom
- What are the challenges in outsourcing in India?
- Is there sufficient vendor maturity to support the growth of Outsourcing in India?
- How does one reconcile the vendor focus (mania?) on offshore services VS the need to develop the domestic IT market?
- Will the global 'globals' dominate the Indian IT Services market - have the Indian vendors 'surrendered' this market to them?
- What is the long term prognosis for availability of talent in India - is there a looming problem?
- Will domestic focused vendors be able to get the best talent?
- What are the specific vendor management skills required in India, to manage an outsourcing vendor?
- Are contracting practices mature enough to support large scale outsourcing?

The Internal Services Company (ISCo)
Speaker: Steve Bittinger - Research Director, Gartner
Buddy: Girish Trivedi - Gartner

"Internal service providers are under siege, driven to reduce costs and increase value or face being outsourced. Many are responding by modeling themselves after external service providers: that is, by running themselves as competitive businesses.

The session will address how Internal service providers can improve credibility and largely shape their own destinies by adopting a competitive service delivery model. Areas covered during the session are: An external focus on the customer, with all that implies in terms of identifying customer needs and meeting them with a sound, competency-based service portfolio? The development of business and financial management capabilities? Sensitivity to the behaviors brought on by organizational change and the ability to manage them? Political sophistication"

The Agile Enterprise - Service Oriented and Event Driven
Speaker: Matt Hotle - Group VP & Distinguished Analyst, Gartner & Greta James - Research Director, Gartner
Buddy: Mathew Boon - Vice President, Gartner

"Service-oriented architecture is evolving from being a best practice for the few to being the common practice for the mainstream, thanks to XML, Web Services and other Internet standards. But SOA is not sufficient. New forms of event-driven computing are also needed to complete the architecture picture.

Client Issues:
What will be the impact of web services on the adoption of service-oriented architecture? How will SOA affect the best practices of software engineering? Where and how will mainstream enterprises benefit from event-driven design approaches during the next five years?"

"Selecting a Service Provider - Art or Science"
Speaker: Michele Caminos - VP & Team Manager, Gartner
Buddy: James Longwood - Research Vice President, Gartner

"Relationships with service providers are typically long term, which means selecting the best provider available will have a tangible long term affect on the success of your business. Buyers must understand and invest in a robust selection process in order to identify the provider best aligned with their business strategy.

Client Issues:
How can buyers best prepare themselves prior to beginning discussions with service providers? How do different selection criteria align with various types of service relationships? What is the best method of completing the selection process efficiently?"

"Gartner EXP Program Lock Note:
Is there a future for the CIO - A Personal Odyssey"
Speaker: Andy Kyte - Research VP, Gartner
Buddy: Ian Bertram - Vice President, Gartner

A thought-provoking session aimed squarely at the CIO function.

"Locknote: Gartner Predicts The Future of IT"
Speaker: John Roberts - VP & Research Director, Gartner & Craig Baty - Group VP & Chief of Research, Gartner
Buddy: Michele Caminos - VP & Team Manager, Gartner

"This is the Gartner IT Scenario, our integrative, top-level view of IT's future. In it, discover fundamental trends, discontinuities, shifts in direction, and unseen opportunities. This session builds on and extends our popular Gartner Predicts special report, a holistic view of what's going to happen on and around the IT Industry landscape over the next several years.

Key Issues
What are Gartner's Top 10 predictions for IT?
How can enterprises best prepare for the major changes ahead?"