EXECUTIVE KEYNOTE INTERVIEW
Speaker: Vineet Nayar, President - HCL Technologies
Moderators: Andy Kyte and Partha Iyengar

Following the long tradition of powerful Mastermind Keynotes at Gartner Events, we will interview an industry thought-leader to get hard-hitting views on the future of the domestic IT industry. In an era where India continues to focus on the offshore services paradigm, it is critical to think about how that fits into the overall growth of the domestic IT industry and its role in the improved competitiveness of Indian industry overall. As our vaunted offshore service providers help companies globally improve their competitiveness through world-class IT initiatives, who will assist Indian companies to do the same and how will the local environment for IT develop? Gartner Analysts will explore these and other issues of national importance!

Synopsis:
The ability of the CIO to make an impact in the enterprise is often based on their personal credibility, with business managers and in IS. The CIO has a complex job; they are simultaneously a business executive and senior IT leader. This report will outline a comprehensive personal CIO scorecard to provide a tool for personal and professional CIO development. The scorecard will help with the setting of expectations with the CEO and peer executives. This session will cover the critical elements that make up the effective CIOs role. The scorecard will give you a framework to assess and build your own credibility and effectiveness.

Synopsis:
Globally increases in regulations and a number of very public IT risks are driving a maturing of IT risk management. Most enterprises have significant room for improvement. Gartner worked with MIT's Center for Information Systems Research to explore this issue, surveying 130 IT executives on risk management.

This session will clarify the changing nature of IT risk, distinguish between successful and unsuccessful IT risk management, and explain a series of proven practices that are effective in improving IT risk management.

Synopsis:
As India deals with growing global attention for its much-vaunted offshore outsourcing success in IT Outsourcing and BPO, there is an un-noticed resurgence in the domestic market as well. This trend – which has seen it become the fastest growing ICT market in the world for the third year in a row - is the more compelling of the two from India’s long term perspective. In this panel discussion, we will discuss the challenges and opportunities in tapping this growing domestic market, including the similarities and differences with other mature and emerging markets around the world. Some of the key issues that will be discussed are:

• Will the market be dominated by global providers, or can local product and service companies also make their presence felt?
• What are the dynamics of competition and success in this extremely price sensitive market?
• How will global vendors adapt their approaches and offerings to position themselves for the Indian market?
• What is the Indian CIOs approach to vendor relationships and how does this compare with approaches in more mature markets around the world?
• What are the lessons to be learned?

a. Creating Effective IT Governance for your Enterprise
Speaker: Andrew Rowsell-Jones

Enterprises are increasingly challenged to manage and control IT to ensure value is created and benefits are realized. Leading enterprises have to cope with multiple levels of business governance and this makes responsibilities for IT decision-making more complex. Research evidence indicates that enterprises that actively design their IT governance arrangements make and implement better IT-related decisions.

Key Issues:
• Explore the components of IT governance
• Examine when and where different types of IT governance arrangements are appropriate
• Provide guidance on how to select the IT governance arrangements that are right for your enterprise

b. Building an Effective Sourcing Strategy ”Outsourcing – How do I make it work?”
Speaker: Jim Longwood

Amongst Asian countries, many organizations are at different levels when it comes to outsourcing of IT or business process services. Depending on your evolution through the sourcing ‘journey’, the issues that confront you will vary. This workshop will not only summarize best practice involved but actively engage you in drawing on your experience to both provoke discussion and assist other EXP colleagues leverage your experience in sourcing of services to come up with the best approach for your organization.

Key Issues:
• Outsourcing is hype isn’t it – does it really work? I only hear about failures – are there any successes?
• Maybe it’s worth considering – where do I start?
• Ok I think outsourcing some services has merit, how do I go about it?
• Well I’ve outsourced, but it isn’t working all that well – can I make the relationship work?

c. Topic: Building an Effective IT Strategy and Road Map
Speaker: John Roberts

A brief introduction to ways to create an IT strategy directly linked to business priorities and initiatives, leading into a workshop session to identify the strengths and weaknesses of the organization’s current business process models, the contributions IT is making, and then identification of specific business areas where the application of technology can deliver significant benefits. The workshop will also identify performance metrics that will guide the development of specific business cases.

Synopsis:
Most CEOs recognize that enterprise agility is strongly linked to competitive advantage, and because agility and change management cannot be bought or sold, advantage attained through agility is sustainable over time. Now CIO’s must enhance their responsibility in enhancing enterprise agility and reposition the role of IT accordingly.

In this session, driving Enterprise Effectiveness via Agility and Change Management, EXP Members share their experiences on how they have contributed to agility and change management through three disciplines: by creating adaptability in sources of competitive advantage, by reducing complexity and cost, and by providing the enterprise with visibility using the right information.

Synopsis:
Globally increases in regulations and a number of very public IT risks are driving a maturing of IT risk management. Most enterprises have significant room for improvement. Gartner worked with MIT's Center for Information Systems Research to explore this issue, surveying 130 IT executives on risk management.

This session will clarify the changing nature of IT risk, distinguish between successful and unsuccessful IT risk management, and explain a series of proven practices that are effective in improving IT risk management.