Synopsis:
The nature and extent of complexity in business and technology will increase dramatically over the next five years. The scope and pace of change will continue to accelerate. Effective fusion of business, technology and business relationships will be essential. Multi-sourcing is the new normal delivery model. All this is driving new styles of an IS organization, new roles for IT services businesses and new challenges for IT professionals. This presentation outlines the key dimensions of complexity in business technology and processes, how IT organizations and the IT workforce need to change, and what actions to take.

Key Issues:
• What are the drivers of complexity and change for IT organizations and IT leaders through 2010?
• What organizational and management models will be right for the future?
• What actions should IT leaders take to be ready for increased complexity?

Synopsis:
With on-line services becoming the norm, departments and agencies worldwide are seeking ways to transform how they operate and become both more effective and efficient. Technology already has been used extensively to optimize and support transformation within individual departments. The next wave of transformation must address how to cross the boundaries between departments, tiers and hierarchies as well as between other industry sectors. This presentation will articulate the concept of joined-up government as a realistic objective for transformation and provide a roadmap for its achievement and numerous examples from different geographies.

Key Issues:
• Why is joined-up government important to delivering greater value to constituents and supporting government transformation?
• What are the technology and management approaches to make joined-up government happen?
• What are the best examples of joined-up government initiatives and their critical success factors?

Synopsis:
What will infrastructure look like in 10 year’s time, and how will you get there from here? This session provides a high level perspective on the demands facing infrastructure over the next 10 years, and how a variety of technologies and approaches will likely be used to meet them, offering essential guidance for strategic planning inside every enterprise.

Key Issues:
• What trends are leading to a dramatic change in the infrastructure?
• How will the functionality and development of enterprise infrastructure evolve?
• What will be the best practices in evolving infrastructure over the next 10 years?

Synopsis:
The practice of offshoring business processes is less mature than more generalized IT offshoring. Both users and services providers alike are learning as they go. As a result a number of engagement models have evolved. This presentation will help you decode this much-hyped offering, discuss the various engagement models and teach you how to evaluate the best options for your business.

Synopsis:
Sharing information is a universal goal that is hard to achieve. This session discusses the technical infrastructure that enables collaboration among organizations and the unique challenges and advantages government faces.

Key Issues:
• What technologies are key to interagency collaboration?
• What standards are the foundation of interagency collaboration?
• What vendors supply tools that support collaboration?
• What trends are expected in interagency collaboration through 2010?

Synopsis:
The future of Application Development(AD) is about the creation of new processes that increase the speed and flow of information across an enterprise, across applications, across platforms and across skill sets. AD is building new applications for agility as well as evolving existing ones for reuse.

Key Issues:
• How will business and technology trends affect AD organizations in the next five years?
• Which technologies and vendors will provide leading solutions for application delivery through 2005?
• Which management approaches and practices will enable AD organizations to succeed in delivering high business value in the next five years?

Synopsis:
Insourcing grabbed headlines in the past year, but the increased use of selective IT outsourcing, global sourcing, Business Process Outsourcing (BPO) count as the prevailing trends in the market. Use this market analysis to check assumptions and refine your outsourcing strategy, given competitive trends and business model changes in the financial services industry.
Should prominent insourcing decisions in the financial sector cause you to re-think your sourcing strategy?

Key Issues:
• How are peers and competitors in banking, insurance, and investments using outsourcing, in 2005 and looking out to 2008?
• How will competitive trends among providers of outsourcing impact your Sourcing options over the next two to three years?

Synopsis:
BPO is rapidly becoming a critical tool for government agencies to innovate service delivery and increase operational efficiencies. This presentation will educate government decision-makers on the value of BPO, uncover key government areas ripe for BPO deployment, highlight major strategies in approaching BPO partnerships and provide lessons learned from existing BPO relationships.

Key Issues:
• Which strategies should government agencies employ to build BPO partnerships?
• Where are the key areas of proven government BPO utilization and which areas will emerge next?
• What are current examples of successful government BPO partnerships?

Synopsis:
Cyber attacks and system threats continue to mount. New technologies, business plans and technical architectures work towards insuring that the one constant is change. Technical solutions are maturing but at what cost?

Key Issues:
• How do new technologies and business processes disrupt existing security structures and introduce new vulnerabilities?
• What information security solutions are offered to the market and how are they evolving?
• Which information security technologies are past the peak of inflated expectations, through the trough of disillusionment and ready for the plateau of productivity?

Synopsis:
Carriers' approach to outsourcing has evolved. As carriers compete to deliver new service offerings, demands for innovative solution requirements have increased. This session will examine the state of BPO and ITO and explore next generation dynamics.

Key Issues:
• What is the current state of outsourcing in this industry?
• How has outsourcing evolved to become more strategic?
• What are the hot areas in 3G BPO?

Synopsis:
The recent focus on IT business cases has shrouded questions about the overall performance and value proposition for the internal IT enterprise led by the CIO. To be credible, CIOs must demonstrate how they are managing their organizational resources to produce consistently good project outcomes, support change management, and help achieve effective business outcomes. This session will explore options for using a balanced set of measures to demonstrate overall CIO organizational performance.

Key Issues:
• What approaches should CIOs consider to demonstrate overall IT performance and results?
• Should different types of IT performance management measures be used for different purposes?
• What are the critical success factors and leading practices that CIO organizations in government should consider before proceeding?

Synopsis:
As the “always on” generation of consumers and employees evolves, the networked world will create new opportunities and challenges for enterprises, individuals and government. We examine the technology-led transformations in the workforce, enterprises and society at large.

Synopsis:
An overview of the differences in IT and BPO adoption rates across major vertical markets, based on analysis of recent Gartner surveys of large and medium-sized enterprises. Discussion of driving and inhibiting forces that impact outsourcing decisions by enterprises in different industry sectors.

Synopsis:
For several years now and for several years to come, infrastructure consolidation will remain a major theme for public sector IT executives. Consolidation projects involving servers, storage, data centers and networks represent perhaps the largest cost savings opportunities available in IT. And a consolidated infrastructure is often a necessary first step to implementing e-Government initiatives. However, there are actually several infrastructure components that are consolidation candidates. This presentation will address how government IT professionals can best proceed.

Key Issues:
• What are the drivers, inhibitors and benefits of IT infrastructure consolidation in the public sector?
• What are the major opportunities to consolidate infrastructure and what are the interdependencies among these opportunities?
• How can government IT managers best select, manage and implement potential consolidation projects?

EXECUTIVE KEYNOTE INTERVIEW
Speaker: Vineet Nayar, President - HCL Technologies
Moderators: Andy Kyte and Partha Iyengar

Following the long tradition of powerful Mastermind Keynotes at Gartner Events, we will interview an industry thought-leader to get hard-hitting views on the future of the domestic IT industry. In an era where India continues to focus on the offshore services paradigm, it is critical to think about how that fits into the overall growth of the domestic IT industry and its role in the improved competitiveness of Indian industry overall. As our vaunted offshore service providers help companies globally improve their competitiveness through world-class IT initiatives, who will assist Indian companies to do the same and how will the local environment for IT develop? Gartner Analysts will explore these and other issues of national importance!

Synopsis:
We may have very positive interactions with our major IT product and services providers. However, like most businesses, the primary goal of any vendor is to advance its key business metrics, not an idealistic architecture or a customer-focused vision. Given the dependence on a vendor's architecture and offerings, users need to understand how they proactively manage their vendor to ensure mutually beneficial rights and responsibilities.

Key Issues:
• How do IT market shifts impact organizations dependence and relationships with their powerhouse vendors?
• What best practices and policies should organizations follow to better manage their powerhouse vendors?
• What are the best negotiation strategies and tactics for dealing with powerhouse vendors?

Synopsis:
We've seen over two decades of outsourcing experience with widely varying results. Now it's time to take all of the lessons learned from outsourcing and apply them to optimizing business operations. Using the knowledge of Gartner's vast client experience, Cassio will present the definitive "roadmap" for making your outsourcing journey successful. In this presentation he will uncover the hidden techniques for "connecting the dots" between business goals, sourcing strategies and business results.

Synopsis:
Governance requirements, Basel II capabilities and related market rules and regulations worldwide have put direct pressure on firms to deliver improved enterprise risk and performance capability. Effective implementation of IT controls for risk management without increasing architectural complexity requires that IS organizations work hand-in-glove with financial, legal and business operations. But IS management have generally failed to engage the business in active management of operational risks and, as such are often implicitly responsible for risks which are beyond their ability to control, such as capacity risk. Expanding compliance and operational risk demands offer an opportunity for IT to build long-lasting value for the firm—or face the threat of becoming a scapegoat for operational and legal deficiency.

Key Issues:
• How does the firm integrate evolving risk measures and IT support for ERM into improved corporate governance and compliance management?
• How does the IS organization proactively support enterprise compliance and operational risk management?
• What are the critical success factors for IT’s risk management service effectiveness?

Synopsis:
Constant change and shifting business models is a fact of life. The need for integrated, yet agile business process is helping organizations to grow their businesses. Recognizing which business processes aid competitive differentiation or those most likely to change is a daunting task. The evolution of technology provider ecosystems helps to solve these issues. We will introduce the need for a business process platform and explain how associated ecosystems enable users to meet these demands.

Key Issues:
• How can I use the business process platform to refocus my business application IT efforts on differentiating business processes and agility in building business model innovation?
• What are ecosystems and what role will they play in building the business process platform?
• What technology providers are likely to emerge as business process platform leaders?

Synopsis:
Chief Financial Officers (CFOs) require a roadmap’ for the weary traveler when it comes to BPO. This session gives key CFO-oriented advice to consider around Finance and Accounting BPO, what processes to consider outsourcing, and what the pitfalls and benefits in terms of cost and time savings, allowing greater focus on corporate strategic issues.

Key Issues:
• Where can the CFO find the time to expand their focus on strategic activities?
• What is the best way to address required improvements in: Processes, Systems, Visibility, Flexibility?
• How to achieve efficient operations and associated cost savings

Synopsis:
Banks have a doing triple-duty: absorbing escalating regulatory requirements, renewing and upgrading aging systems, and addressing new business demands and emerging technologies. Gartner examines forward-looking industry trends, assesses emerging technologies, forecasts adoption among banks and their customers, and offers practical advice on delivering more with less.

Key Issues:
• What technologies will matter to customers and business performance?
• Which emerging technologies should banks be taking seriously, now?
• How can banks deliver near-term and sustainable results, best?

Synopsis:
As India deals with growing global attention for its much-vaunted offshore outsourcing success in IT Outsourcing and BPO, there is an un-noticed resurgence in the domestic market as well. This trend – which has seen it become the fastest growing ICT market in the world for the third year in a row - is the more compelling of the two from India’s long term perspective. In this panel discussion, we will discuss the challenges and opportunities in tapping this growing domestic market, including the similarities and differences with other mature and emerging markets around the world. Some of the key issues that will be discussed are:

• Will the market be dominated by global providers, or can local product and service companies also make their presence felt?
• What are the dynamics of competition and success in this extremely price sensitive market?
• How will global vendors adapt their approaches and offerings to position themselves for the Indian market?
• What is the Indian CIOs approach to vendor relationships and how does this compare with approaches in more mature markets around the world?
• What are the lessons to be learned?

Synopsis:
What is the nature of Business Intelligence (BI)? What is the current state of the art and where is the industry heading? These questions and more will be addressed during this session which focuses on both the current status of the market and anticipated changes in BI and data warehousing for the next three to five years.

Key Issues:
• What usage and adoption trends will best support strategic BI?
• What technologies will advance the state of the art for BI and data warehousing?
• How will market changes affect BI and data warehousing investments?

Synopsis:
Managing the corporate network continues to increase in complexity and importance. The network can no longer be treated as a discrete island of operations separate from the data center and enterprise applications. That's because our growing need for real-time everything depends precariously on connectivity. Appropriately, this is leading to increased use of third party organizations to manage or outsource networks and telecom assets. In this presentation Gartner provides approaches valuable insight to explore and measure vendors for network management and outsourcing services.

Key Issues:
• What does the market offer for network management and outsourcing?
• What companies comprise the competitive landscape for network services and sourcing?
• How do I choose the right provider based on my company's needs?

Synopsis:
As we approach the true information age, market forces are redefining the competitive space in which financial institutions compete, driving new vision, strategy, structure, processes and tasks. In this new environment change is the norm and stability an aberration? Logic and data architecture transforms general technologies into engines of specific business purpose and is critical to maintaining alignment of a financial institution’s technology investment and business purpose. This presentation addresses the critical success factors for logic and data design architecture in the information age and provides some insights into how financial institutions may redefine their logic and data architecture to address those critical success factors.

Key Issues:
• How will general and financial services business drivers redefine critical success factors for the design of application logic and data?
• How will financial institutions address the need for faster time and lower the cost to market and value?
• What new models for data and logic design will evolve to address changing business drivers?
• What new core system models will evolve to address the changing needs of the financial services industry?

Synopsis:
As service orientation infiltrates vendor architecture and design, the nature of business applications and how to use them is changing. Pick the right business application and understand your vendor's message - then debunk it if you have to. Learn what vendors are saying, what they're doing, and how that fits into their futures.

Synopsis:
Leaders who underestimate the organizational disruption caused by multi-sourcing do so at their peril. People, roles, structures, morale and expectations all change. In the face of disruption, succeeding in outsourcing requires not just management discipline, but also excellence in change management and leadership in a multisourced environment.

Synopsis:
As CRM moves from a “nice to have” to a business necessity, many firms are discovering that it takes more to become customer-centric then simply installing software. Technology is only part of a delicate balance of strategies, people and process. In this presentation we will look at various views, each incomplete in themselves, of what CRM is, where it is going and what value firms are really getting from this business strategy. Then we will lay out the Gartner vision for sustained competitive advantage using CRM as a business strategy.

Key Issues:
• How will enterprises balance the financial demands of their organization with the increasing demands of customers, consumers and constituents?
• What is the current status of CRM, related applications and technology?
• How will CRM evolve in the future?

Business Activity Monitoring (BAM) brings real-time information and alerts to a broader audience than BI tools do.

Key Issues:
• What is BAM and where will it bring value into your enterprise?
• How business operations can benefitt from timely, accurate, and content-rich information provided by BAM applications
• The best practices in deploying BAM

Synopsis:
Rapid shifts in business and consumer expectations, payment methods, pricing models, security and privacy and risk mitigation are triggering a mandate for change in payment infrastructure and standards. Financial service providers took the short-sighted view that the payments business is immune to competitive forces from retailers, telecommunication companies and providers outside of the established banking community. Gartner defines the changing payment landscape and the convergence of payment processes across banking, investments, insurance, healthcare and non-financial service providers.

Key Issues:
• Will payment convergence simplify or complicate processing and pricing models?
• What market drivers will pressure the payment industry to support universal standards and payment transparency?
• How will isolated and unique payment processes converge into a seamless ubiquitous payment infrastructure for all transaction types?