| Conference
Agenda |
| Day
1: Wednesday, July 16, 2003 |
| Session
Period |
# |
TRACK A
Business Applications & the RTE |
# |
TRACK B
Special Focus Verticals: Government | BFSI |
# |
TRACK C
Global IT Services & BPO |
| 8.00
- 9.00 |
Registration & Refreshments |
| 9:00
- 9:15 |
Welcome Address: Partha Iyengar |
| 9:15
- 10:00 |
1 |
"Keynote: Gartner Predicts: The Future of IT"
Speaker: Bob Hayward
Changing business priorities continued to challenge the resiliency of most
enterprise's
software infrastructure throughout 2003. Yet the quest intensifies to find
new business value
and innovative solutions driven by technology. This integrative view of
the software infrastructure
landscape will help you know where to invest, what to avoid and how it all
fits together.
- How will business and technology trends reshape architectural trade-offs
during the next five years?
- What models and strategies and technologies will enterprises use to achieve
agility?
- How can software-driven business innovation be achieved in a down economy?" |
| 10:00
- 10:15 |
Refreshments and Networking Break |
| 10:15
- 11:15 |
2a |
Business Applications & the Real Time Enterprise
Speaker:
Kristian Steenstrup
The
real-time enterprise (RTE) is an emerging concept that promises great business
impact. However, while a confluence of new technologies will enable real-time
performance, the RTE is not simply a matter of technology. Enterprises must
take a broader view of business processes and people to complement their
technology migration efforts. Further, enterprises will have to reconcile
RTE evolution with their business applications portfolios.
- What is RTE?
- How do key RTE concepts relate to business process and applications management
practices?
- Which technologies and architecture will enable RTE? |
2b |
GOVERNMENT:
Re-engineering the face of Government
Speaker:
Richard Harris
Most
government agencies have gone someway down the path of interacting and delivering
services to constituents using e-government strategies. But many e-government
initiatives are too limited to really make a difference. It is important
to review good examples of e-government as well as the technologies that
make them possible.
- What technologies enable effective state-of- the-art e-government?
- What are the ROI issues surrounding enterprise approaches to e-government?
- What is the role of the contact center in enabling e-government? |
2c |
Gartner Predicts: IT Services Market Projections (Global)
Speaker:
Craig Baty
As the
world's largest exporter of IT services, India has been well placed to ride
the global IT Services growth wave. Traditionally India is known for exporting
software development, and call centre services. But is this enough to compete
with rapidly evolving global competitors such as China, Philippines, parts
of reconstructed Eastern Europe, and other contenders?
- What is The Size of the Global IT Services Opportunity by segment?
- What are the global key issues and IT Services needs?
- Who are the key players?
- What must vendors do to compete on the world stage? |
| 11.15
- 11.30 |
Refreshments and Networking Break |
| 11:30
- 12:30 |
3a |
Web Services Scenario
Speaker:
Dion Wiggins
Web
Services technologies and concepts are permeating almost every industry.
Yet misconceptions and unrealistic expectations abound. Understanding the
truth to get through the hype is the focus of this presentation.
-What are Web services, and how are they affecting modern software
development and deployment?
- How will Web services evolve over the next five years?
- Best practice to articulate the value of Web Services to business peers. |
3b |
GOVERNMENT:
Technology Priorities of Governments
in Asia/Pacific
Speaker:
John Roberts
Government
agencies across the region differ greatly in the pressures and issues they
face.
There are some technology priorities that they share in common, but some major differences exist between key countries. |
3c |
Going Offshore to globally source IT Services
Speaker:
Rita Terdiman
Enterprises
worldwide are evaluating offshore sourcing as a method of obtaining IT development
resources and services. Here we discuss current trends and future options
for buyers of IT services. We also discuss the concerns and issues on users
minds as they determine their offshore strategy.
- What are the emerging trends in sourcing strategies of enterprise buyers?
- What are the evaluation and selection criteria that enterprises
consider?
- What should Indian vendors do to address the concerns of the enterprise?
- What are some of the enterprise issues and concerns relating to
the cost of going offshore? |
| 12:30
- 13:30 |
Networking Lunch |
| 13:30
- 14:15 |
4a |
Education Sessions
Presented
by: Corporate Sponsor |
4b |
Education Sessions
Presented
by: Corporate Sponsor |
4c |
Education Sessions
Presented
by: Corporate Sponsor |
| 14:15
- 14:30 |
Refreshments and Networking Break |
| 14:30
- 15:30 |
5a |
Managing Architecture for Success
Speaker:
Greta James
Enterprise
architecture can easily get bogged down in politics or, worse, become irrelevant.
This presentation guides you through this political minefield so that enterprise
architecture delivers real business value.
- How can enterpise architecture best address business needs?
- What are enterprise architecture management best practices?
- What are the attributes of a successful enterprise architect? |
5b |
FINANCIAL
SERVICES:
Financial
Services Scenario: Volatile Markets Require Experienced Drivers
Speaker:
Bob Hayward
By
all accounts, the forecast for Retail and Corporate Financial Services indicates
continued turbulence: disruptive competitors, dynamic markets, and demanding
customers. This session presents Gartner's outlook for the industry.
- What are the critical drivers and dynamics influencing the competitive
landscape?
- How can FS companies effectively recognize and dodge threats, and turn
disruptions into big opportunities? |
5c |
Offshore BPO - Separating Hype from Reality
Speaker:
Debashish Sinha
Enterprises
are increasingly evaluating Business Process Outsourcing options to meet
strategic business goals. The added appeal of significant cost saving drives
the sourcing decision toward regions with lower labor costs. While at first
glance this appears as a simple arbitrage opportunity, the long term success
and growth of this market is tied to the resolution of several issues that
could be traps for the unwary.
- What is the current state of the BPO market?
- How should enterprises evaluate offshore BPO initiatives? |
| 15:35
- 15:50 |
Refreshments and Networking Break |
| 15:50
- 16:50 |
6a |
Gartner Predicts:
The Future of Business Applications
Speaker:
Kristian Steenstrup & Pranav Kumar
Business
application markets are maturing as users focus on gaining tangible business
benefit from their business application investments and vendors struggle
to find ways to grow new customers and revenues profitably. But the shifting
business environment and new ways of planning and building enterprise architectures
mean that to be successful, both users and vendors will need to change the
ways they approach business application investments and markets.
What are Gartner's "Top 10" predictions for business applications
through 2007? How can enterprises best prepare for the major changes in
business applications through 2007? |
6b |
FINANCIAL
SERVICES:
Reaching Customers: Next generation strategies and technologies
for FS
Speaker:
Richard Harris
Financial-service
providers (FSPs) know the importance of establishing and maintaining enduring
relationships with their customers. But an ever-changing marketplace, varying
needs, and over-hyped technologies make it hard to know how to best serve
customers. Various delivery technologies can be applied to help meet these
challenges, but the key to realizing true business value from technology
is in optimizing the relationships between complementary forces: deep customer
relationships vs. savings from self service; investing in emerging technologies
vs.
leveraging existing ones.
How will financial services delivery change in the coming months and years? |
6c |
Panel: The BPO Opportunity for Indian Providers
Speaker:
Sujay Chohan
Participants: Ian Marriott, Debashish Sinha and industry management
The tremendous
hype over the past two years and the lightning evolution of the offshore
opportunity has left many Indian service providers gasping. In this interactive
Q&A based open discussion session, each analyst will briefly outline
the opportunities and risks that lie ahead and suggest ways in which Indian
BPO service providers could benefit in this highly competitive marketplace.
|
| 17:05
- 18:05 |
7a |
Achieving Business Value from Technology
Speaker:
John Roberts
This
presentation outlines a clear and practical approach to IT investment and
benefits realization. It shows how to identify projects with the highest
potential business return, and how to convince senior executives of your
approach. It also outlines techniques to put hard numbers on intangible
benefits.
- In these difficult economic times, can a convincing case be made for increased
IT investment?
- What organizational and governance models will ensure the reliable, cost-
efficient and program-effective delivery of IT services? |
7b |
FINANCIAL
SERVICES:
Enterprise Architecture - Key to the Financial Services Real-Time Enterprise
Speaker:
Greta James
To move
towards the real-time enterprise and reduce costs, financial service providers
(FSPs) must build a more consistent foundation. But standardization can
stifle innovation and thwart agility.
Enterprise architecture must be designed to overcome the dilemma. The role
of enterprise architecture in building a real-time financial-service enterprise
will be explained and the critical success factors and challenges for architecture
to enable the RTE will be identified. |
7c |
IT Services in Japan
Speaker:
Craig Baty
Japan,
although the second largest IT & T Marketplace in the world, currently
has a relatively low acceptance of and use of IT Services. As Japan continues
to reform its financial industry and implements IT based strategies to turn
around it sluggish economy, Gartner Dataquest predicts that opportunities
for IT Services providers will outstrip those of most other major IT segments.
In the coming years, the Japanese market for IT Services will present lucrative
opportunities for service providers prepared to address its diverse needs. |
| 18:00
- 18:45 |
Special Session
Oracle-PeopleSoft-JD Edwards Saga - What are your options?
The merger and acquisition battle between three of the major ERP II vendors
is getting increasingly tangled and messy. This has created confusion and
uncertainty in the minds of existing and prospective customers.
Market participants - other vendors, service providers, resellers and investors - are also being impacted - some positively and some negatively. This session aims at providing Gartner's advice to current users and those considering one or more of the three vendors involved. It would also provide the impact of the various scenarios on competitive landscape in the Asia/Pacific region. |
| Day
2: Thursday, July 17, 2003 |
| Session
Period |
# |
TRACK A
Wireless & Infrastructure |
# |
TRACK B
Special Focus Verticals
Telecom | Manufacturing |
# |
TRACK C
Global IT Services & BPO |
| 8.00
- 9.00 |
Registration & Refreshments |
| 9:00
- 9:15 |
Welcome Address: Partha Iyengar |
| 9:15
- 10:00 |
8 |
"Mastermind Keynote Address / Interview"
Speaker: Mr. N. R. Narayana Murthy, Chairman & Chief Mentor, Infosys
Technologies Ltd |
| 10:00
- 10:15 |
Refreshments & Networking Break |
| 10:15
- 11:15 |
9a |
The Mobile Scenario; Bite Sized Business on Pocket Sized Devices
Speaker:
Geoff Johnson
This
presentation sets the scene with Gartner's high-level overview of the next
five years of mobile business and technology. It outlines the technology
trends, the commercial trends, the social impact of mobility and the economics
of mobile services. In addition we examine some of the key risks that mobile
vendors and users will face in a future of accelerating technological and
business change.
-What are the technical and commercial drivers underlying mobile business?
-How will mobility be exploited in both consumer and enterprise contexts?
-What are the management issues and challenges to be faced by the mobile
enterprise? |
9b |
TELECOM:
Doing Business with the Telco of the Future"
Speaker:
Kobita Desai
There
are three hygiene factors that have helped mobile phones become ubiquitous:
ubiquity, usability and utility. With the transition from voice- to data-centric
applications, operators must now add a fourth "U" or hygiene factor:
uniqueness - the ability for applications and services to adapt to and treat
each user as an individual. The future consumer will be a multichannel consumer.
Mobile operators and related organizations with wireless channels to consumers
will be key partners for organizations doing business in the "always-on"
society. |
9c |
The Opportunities for Indian IT Services & BPO Providers in Asia/Pacific
Speaker:
Rolf Jester
Asia/Pacific
has the world's fastest growing demand for IT services - software development,
IT outsourcing and business process outsourcing. It presents unique opportunities
for Indian service providers, but also unique requirements that must be
met. This session outlines the market opportunity and addresses key business
issues.
- Where
is the opportunity for Indian service providers within the Asia/Pacific
region?
- What are the user requirements and the competitive challenges in this
region?
- What strategies can Indian service providers adopt in Asia/Pacific? |
| 11:15
- 11:30 |
Refreshments & Networking Break |
| 11:30
- 12:30 |
10a |
The Future of the Server
Speaker:
Matthew Boon
Next-generation
servers will deliver new technology architectures and new value propositions
that will impact data center server procurements and infrastructure designs.
This session examines the server's rapidly changing and expanding IT role
with a view toward maximizing value.
- How will servers and server infrastructures evolve in the next
five years?
- How will Linux change the OS landscape?
- How should enterprises evaluate existing and emerging technology to maximize
server returns? |
10b |
TELECOM:
Networking
the Real Time Enterprise
Speaker:
Geoff Johnson
As e-business
transformation continues to take hold and the pressures for real time operations
increase, enterprises are becoming increasingly dependent on their networks
- to the point that the network becomes the backbone of the business itself.
This session offers a pragmatic view of what you need to do to keep your
organization a step ahead of the financial and technological network demands
it faces. We review the role of converging voice, video, storage and data
networks to understand how to build true multi-service networks. |
10c |
IT Services & BPO Trends in Europe
Speaker:
Ian Marriott
In 2003
to 2004, Western Europe will see little improvement in economic conditions
or business certainty. However, it will witness an acceleration of the major
trends in the IT services market, and increased activity in IT and business
process outsourcing. IT. Business managers will come under increasing pressure
to maintain viable, long-term deals with a portfolio of service providers.
- What are the major trends in the IT services market in Europe?
- How is business process outsourcing adoption progressing in Europe?
- How are management techniques changing? |
| 11:30
- 12:30 |
10
Exp |
EXP: Creating Top IS Leadership Teams
CIOs everywhere know they have little choice except to improve their leadership
skills and get more from their senior leadership team. But that's not easy.
High-performance teams are far more productive than their more average counterparts.
But distilling the secrets of success and putting them into practice is
not as easy as it sounds. The session is set to answer the question: How
can CIOs get high performance from their senior leadership teams?
Some of the areas that will be touched are:
- What are the needs that impact Senior management team performance
- When you form a team, how does psychology play a role in getting the team
working:
- What are the different types of competencies are needed at senior management
level.
- How do you address the emotional intelligence as a part of leadership.
- How do you adapt your leadership style to the needs of the team. |
| 12:30
- 13:30 |
Networking Lunch |
| 13:30
- 14:15 |
11a |
Education Sessions
Presented
by: Corporate Sponsor |
11b |
Education Sessions
Presented
by: Corporate Sponsor |
11c |
Education Sessions
Presented
by: Corporate Sponsor |
| 14:15
- 14:30 |
Refreshment & Networking Break |
| 14:30
- 15:30 |
12a |
Storage Trends & Directions Scenario
Speaker:
Matthew Boon
Continued
high growth in information, and thus storage, requires better Storage Products,
Topologies and Management mechanisms. New Modular and Monolithic storage
products together with topologies like Storage Area Networks (SAN), Network
Attached Storage (NAS) and iSCSI are creating opportunities and confusion.
These new products and topologies are demanding that Storage Management
tools incorporating policy-based storage management be a part of the storage
solution.
- How will storage products and storage interconnect technologies evolve?
- What will be the best storage networking infrastructure strategies?
- What factors are driving the need for storage management? |
12b |
MANUFACTURING:
ERPII Scenario in Manufacturing:
Building
on the "make" foundation
Speaker:
Pranav Kumar
This
scenario defines the Gartner vision for the ongoing evolution from ERP to
ERP II. Because the roots of ERP lie deeply in manufacturing, the transformation
will ultimately impact this domain the most. In this session, we will help
users prepare for the impending technological and functional changes that
will affect their businessapplication strategies.
- Through 2005, how will manufacturing enterprise and inter-enterprise business
processes be impacted by ERP II functionality, technology, and architecture?
- Through 2005, how will ERP II vendors evolve in a new collaborative environment? |
12c |
IT Services for Telcos
Speaker:
Geoff Johnson
Telcos
in India, like their counterparts around the globe, must choose between
significant pressures to survive. They can adopt a strategy to focus or
diversify. They can face competition head on or partner with others. They
can target business opportunistically with tactical responses.Whatever approach
each Telco chooses, some fundamental IT services are imperative to deliver
a competitive outcome. In this session, we examine the trends in IT services
needed by Telcos.
-What are the trends and pressures facing Telcos in India in the near term?
-How will these circumstances create opportunities for IT services to be
sold to Telcos in India?
-What are the profitable approaches to adoption and deployment of IT services
for carriers and IT vendors? |
| 15:30
- 15:45 |
Refreshments & Networking Break |
| 15:45
- 16:45 |
13a |
Security Architectures for the new Enterprise
Speaker:
Dion Wiggins
Enterprise
architectures are evolving to support a wide range of business functions
over a broad set of constituents. The Internet, B2B exchanges and mobile
workers extend the enterprise perimeter while providing more avenues for
attack. Web services, wireless applications, content management and other
technologies are enabling architectural evolution, but each has its own
security risks which need to be addressed by the security architecture.
- What new business styles and new applications are driving the new enterprise
architectures?
- What security patterns can be implemented to reduce risks in business? |
13b |
MANUFACTURING:
Supply Chain Management Vision
Speaker:
Kristian Steenstrup
As enterprises
attempt to gain competitive differentiation through better customer service,
they have discovered that this requires the involvement of many supply chain
participants. This is causing changes in the way enterprises view and implement
supply chain structures. We examine the coordination of the supply stream
to meet the needs of the ultimate end customer.
- How will supply chains and SCM applications evolve through 2007, and what
will drive that evolution?
- How will enterprise-centric SCM vendors evolve to enable enterprises to
meet customer requirements? |
13c |
Panel: The Global Service providers hit back at Indian providers - who
will win?
Moderator:
Partha Iyengar
Participants:
Rita Terdiman, Rolf Jester and industry representatives
The Indian
offshore success story has, for the first time forced the much larger global
IT Service providers into a response mode. As they respond to the Indian
threat, with an aggressive and 'deep pockets' perspective, how will the
Indian services industry be affected and who will the survivors be. This
interactive panel discussion will bring together leading Gartner Analysts
covering the IT Services / Offshore space along with industry practitioners
from the 'two sides of the fence' to generate an interesting debate on this
topic. |
| 16:45
- 17:00 |
Refreshments & Networking Break |
| 17:00
- 17:45 |
"Locknote: Emerging Technologies"
Speaker: Bob Hayward
Gartner's technology radar screen examines the evolution of IT during
the next decade, with particular focus on disruptive and high-impact technologies
and the transformations they will bring in business and society.
- Which advances will trigger a revolutionary leap, rather than an evolutionary
crawl, in the power of information technology?
- What are the most disruptive trends and most significant opportunities
arising from emerging information technology?
- How can technology planners identify the technologies and applications
that will generate maximum benefit for the organization?
|
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