Education Sessions
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| Intel Technology India Pvt. Ltd. | Platinum Sponsor
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| Timings: |
13:25 to 14:15 |
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| Room: |
Napoleon I |
| Topic: |
Intel in Telecommunications - Economics of Convergence and Intel's role |
Speaker: |
Tom Burns, Director, Asia Pacific Solutions Group - Intel Semiconductor |
Synopsis: |
The content and telecommunications industries are converging on standards-based digital technology to enable the next generation of on-demand entertainment, mobile data services and digital home networks while reducing their own operational expenses.
Service providers have an unprecedented opportunity to attract new customers with new scalable services. But to do so, they must build flexible infrastructures for a broad array of content and data services aimed at smarter end user devices.
Intel is focused on three key areas, covering the content and communications environment from end to end, to help providers:
1. Provide superior client devices for mobile and broadband solutions
2. Deploy network infrastructure for new digital subscription services
3. Reduce the costs of operations and business support systems (OSS/BSS) for supplying digital services. |
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| PeopleSoft Inc. | Platinum Sponsor
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| Timings: |
13:25 to 13:50 |
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| Room: |
Napoleon II |
| Topic: |
Customer Profitability Management: The Telecom Industry Imperative |
Speaker: |
Huang MingMing, Director, CRM Product Marketing, PeopleSoft Japan & Asia Pacific
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Synopsis: |
Successful migration to real-time customer profitability management and its advanced customer management methodology is a key to competitive advantage for Telecommunications Providers. Understanding what it takes to remain competitive means knowing as much as possible about your customers. Building out network capacity, adding new features, and implementing innovative products and services no longer guarantee increased revenues.
As competition becomes more intense and subscription rates start to reach saturation points, simple services have become commodities that have led to razor-thin margins. With profitability becoming more elusive for communications companies, the focus has shifted to acquiring and retaining not just any customers, but profitable customers. |
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| Satyam Computer Services | Platinum Sponsor
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| Timings: |
13:50 to 14:15 |
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| Room: |
Napoleon II |
| Topic: |
OSS and Billing Strategy The Road to effective Revenue Assurance |
Speaker: |
Shyamal Mitra, Senior Consultant (TIMES) - Satyam Computer Services |
Synopsis: |
The idea of competitive advantage has undergone a radical change in the telecommunications industry over the last few years. Back when companies were seeing double-digit growth, the advantage went to those who could lure the most new customers with the best new offers. Now that the market faces an uncertain climate, with prices tumbling and regulators imposing tighter controls on billing processes, there is an undeniable pressure on operators to ensure their systems are accurate and comprehensive.
From a Revenue Assurance perspective this is an absolute necessity, not an option. Industry estimates put the Revenue leakage figures anywhere between 4-8% of the operator's annual revenues! And almost half the leakage is due to data inconsistency between various OSS and Billing systems! Understanding the Billing and OSS ecosystem thus becomes more important than ever before, as does the proper selection and integration of such systems. |
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| Hewlett Packard |
Platinum Sponsor
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| Timings: |
13:25 to 14:15 |
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| Room: |
Raisina |
| Topic: |
Centralization of Telecom BSS OSS Infrastructure |
Speaker: |
Kallol Hazra, Practice Principle, HP C&I |
Synopsis: |
Centralisation around the telcom infrastructure, starting with the Core of the network, the usage billing and CRM (single customer view based onODS). The Network centralisation starts with a single consolidated centralised off switch HLR, the usage billing is centralised through the unified Prepaid infrastructure and finally there needs to be a one single view of the customer and the business operation. This is achieved by HP's ODS concept giving the operator complete centralisation in terms of business operation although the infrastructures could be geographically dispersed. |
