| Timings |
Session Title |
| 08:00 to 09:15 |
Registration & Refreshments |
| 09:15 to 10:15 |
Welcome Address
Rajeev Banduni, Director Sales - Gartner
Inaugural & Keynote Address
Arun Shourie, Hon. Minister of Communications & Information Technology - Govt. of India
Mastermind Interview of Arun
Shourie, Hon. Minister of Communications & Information
Technology - Govt. of India by Bertrand Bidaud,
VP - Gartner, Partha Iyengar, VP Research - Gartner
& Mike Harris, Managing VP - Gartner |
| 10:15 to 10:45 |
Tea & Coffee Break |
| 10:45 to 11:35 |
WW Telecom Industry - New challenges and choices ahead
Mike Harris, Managing VP - Gartner
After going through its worst crisis ever, the telecom industry should rebound slightly in 2004. But what strategies and services will enable profitable growth in the future?. Gartner examines three strategic issues:
Will mobility effectively replace fixed services?
Should telecom companies aim to provide shareholders high growth or high yield?
Will the convergence of telecom with media and IT services lead to a successful new model of networked services? Or will telecom operators be forever relegated to delivering commodity transport? |
| 11:35 to 12:25 |
Can India Turn Success into Supremacy?
Bhawani Shankar, Principal Analyst - Gartner
Thus far, the world has admired the many successes of the Indian IT and Telecoms industry. But industry and policy makers have much to do if they want to convert this success into a sustained, incomparable phenomenon. Gartner presents scenarios to demonstrate the consequences of either maintaining course or persisting with radical transformation.
What challenges lie ahead for the Indian telecoms industry?
What policies and business strategies can accelerate growth across industry? |
| 12:25 to 13:25 |
Network Lunch |
| 13:25 to 14:15 |
Intel in Telecommunications - Economics of Convergence and Intel's role
Tom Burns, Director, Asia Pacific Solutions Group - Intel Semiconductor |
Customer Profitability Management: The Telecom Industry Imperative
Ray Kloss, Director (Product & Industry Solutions) - PeopleSoft Japan & Asia Pacific
OSS and Billing Strategy The Road to effective Revenue Assurance
Shyamal Mitra, Senior Consultant (TIMES) - Satyam Computer Services |
Centralization of Telecom BSS OSS Infrastructure
Alex Petsos. Director, Business Development ( SGBU) HP USA |
| 14:15 to 14:30 |
Tea & Coffee Break |
| |
Track 1
IT for Telcos |
Track 2
Telecom Market place |
Track 3
Telecom Managers |
| 14:30 to 15:20 |
Enterprise
architecture framework
Andrew Rowsell Jones, VP EXP Global Research - Gartner
Make ad hoc investments in information and communication technology today without a robust 'master plan' or architecture and risk creating a premature deadweight of legacy baggage tomorrow. But what sort of architecture is appropriate?
The Gartner enterprise architecture delivers a process of progressive decomposition in order to understand the business first, and then insert technology to address the business' needs and drivers. Multiple perspectives serve to deliver the critical technology and agreed benefits.
Key Issues
What are the importance aspects of a framework for architecture?
How do we gain the broadest understanding of the architecture model?
What is the best approach to populating the framework? |
Network Service Providers: Light at the End of the Tunnel?
Chee Eng To, Principal Analyst and Sue Pulendran, Associate Director Consulting - Gartner
The India fixed network services market is finally entering a high-growth phase, with the acceleration of telecom liberalization. But the industry is facing new challenges. How can network service providers learn from experiences in the global marketplace and strike their own path in the new competitive landscape? Special emphasis will be put on the emerging Broadband Access and IP-VPN markets, with a case study on an IP-VPN market entry strategy.
What key drivers will reshape the fixed line marketplace over the next 5 years?
How will network services evolve?
How will Broadband Access redefine the fixed line market?
How can NSPs move up the value chain and how will that benefit enterprises?
|
Network Equipment Vendors: Can Anyone Challenge Cisco?
Geoff Johnson, VP Research - Gartner
Cisco Systems dominates the data world but no one has emerged to rule voice in the same way. Who could take this mantel and where will the battlelines be drawn? We will look at the networking equipment market to reveal an array of choices.
Through 2008, how will Cisco address both established and new markets
How will networking vendors differentiate their products and services
How to deal with vendors to achieve a scalable, flexible and cost-effective network infrastructure |
| 15:20 to 15:30 |
Session Break |
Session Break |
Session Break |
| 15:30 to 16:20 |
CRM
Scenario: The Future of Customer Relationships and Technologies
Partha Iyengar, VP Research - Gartner
The session is for companies engaged in CRM, or planning to be. It will help them understand the keys to success in CRM, including the future of customer relationships and the technologies used to manage these relationships.
Key Issues
How will CRM evolve and how will enterprises adapt accordingly?
How will enterprises identify and quantify the real benefits of CRM?
Why does CRM fail in many implementations, and what can enterprises do to minimize the risk of failure? |
Mobile Communications: Unfolding in the Indian Marketplace
Kobita Desai, Prinicpal Analyst - Gartner & Derry Mitchel, Analyst - Gartner
As the Indian mobile market forges ahead in a technology agnostic environment, existing players will face an increasingly hostile environment as new players scramble for new business opportunities. The fight for market share will test financial and operational strength. Price wars will continue to bring down barrier to entry but margins will be under pressure and profitability will be harder to come by. Cash flow and fundings will drive consolidation that would end with 4 key players in the mobile business in the next 2 years.
This Gartner Briefing will help you understand:
How will mobile and wireless technology evolve over the next five years?
How players can use improved operational efficiency and differentiation strategy to be successfulThis briefing will include benchmarked industry best practises of global wireless operators |
Gartner Networking Scenario
Mike Harris, Managing VP - Gartner
A converged network supporting voice, data, video and storage over wired and wireless infrastructure has long been a utopian dream. Now that technologies exist to build such network, discover how to fulfil the vision without bankrupting your organisation.
How should enterprises prepare for converged networks
Which technologies should be used to successfully build a converged network
Which services will be essential components of the next generation converged network
|
| 16:20 to 16:30 |
Session Break |
Session Break |
Session Break |
| 16:30 to 17:20 |
Carrier Strategies for Operational Excellence
Bhawani Shankar, Principal Analyst - Gartner
As businesses focus on process optimization and internal efficiencies, carriers who ignore the need to put their own houses in order will not be the market leaders of tomorrow. Rationalisation of operational and business support systems is a key initiative that has been ongoing. But it is also becoming imperative to address other areas of operations such as procurement, revenue management and lifecycle management of the public network.
What effects will operational excellence have on carrier profitability?
How can an optimised operation provide a competitive edge for carriers? |
Telecom Equipment Vendors Scenario
Bertrand Bidaud, VP - Gartner, Sumit Malik, Principal
Analyst - Gartner and Alita Wong, Director Consulting
- Gartner
Since 2000, the environment for telecom equipment vendors has been thoroughly reshuffled. They emerge from the perfect storm very different, and the strengths and strategies for the key players diverge thoroughly. New vendors, in particular from Asia, have shown the potential to challenge the old hierarchy. This Gartner briefing will help you understand
the strengths, weaknesses and strategies of equipment vendors
Which are growing fastest, and their key success factors
How to work with equipment vendors?
Case study on equipment vendor approach to refine and shape its capabilities, offerings, and value proposition |
How WLAN Becomes Mainstream.
Geoff Johnson, VP Research - Gartner
Falling WLAN equipment prices have fueled installation in homes, airports, remote offices and many other locations where cabling can be inconvenient or expensive. While 802.11b remains the mainstay, new, faster technologies are being introduced, expanding applications. This session will discuss WLAN technology evolution and deployment strategies for the enterprise.
The Key Issues are:
How will future wireless LAN technologies and standards evolve?
How will WLANs merge into standard enterprise network architectures?
What rules will best define deployment strategies for private and public WLAN access?
|
| 17:20 to 17:35 |
Session Break |
Session Break |
Session Break |
| 17:35 to 18:35 |
Roundtable
with CEOs |
| *Program and Analysts are subject to changes |
