 |
 |
|
- Briefly explain the Product/ Service Innovation/s and its benefits
- Briefly list the challenges faced where the innovation was deployed and the quantum of success achieved by the IT Team
- Briefly highlight how this innovation contributed to the overall success of the organization and how these are measured, monitored and communicated
- Brief evidences on the team's innovative problem-solving capability, on-time delivery and scale of responsibility
- Has the team ever been commissioned to set up a technology platform/ process for any Institution or its own branches outside India? If yes, please explain achievements in this segment.
- Highlight the keys of your success and the reasons why you believe you have a leading IT Team
|
 |
 |
|
- Briefly explain the innovative and successful IT-Business initiatives that have been
implemented for at least six months
- Explain the benefits accrued by the organization from the implementation of the said IT
initiative and enhancements in quality of process
- Briefly highlight the cost and process efficiencies gained, returns on investments, cultural
transformation notices within the IT function and why your customers think it has been a
success
- Cite quantitative evaluation techniques followed, and explain positive improvements
achieved vis-à-vis cost savings, incremental customer base and additional revenue
generation
- Provide evidence of a strategic plan for future development
|
 |
 |
|
- Briefly explain an online banking vision and strategy that makes it competitive
- Briefly highlight the use of online banking technology and products, online banking
services, business and management practices, promoting EFT, online safety and customer friendliness
- Briefly explain the change management, communication strategies used for maximizing the
customer reach through online banking and minimizing hurdles and quote details of initial systems and process development
- Briefly explain the strategies used for minimizing the hurdles and maximizing the customer
reach through online banking services
|
 |
 |
|
- Brief explanation of the innovative and successful programs, if any, initiated and driven by
the Applicant/ Award Nominee and how the emerging results were measured
- Briefly demonstrate the Applicant's ability to reduce the bank's operational risk, cost and
process efficiencies gained, returns on investments, cultural transformation noticed within the IT function
- nCite instances of products/ services innovatively delivered and which has resulted into
enhanced customer satisfaction
- Briefly explain the challenges faced by the Applicant during such transformation process
and the corporate resource needed for day-to-day operation while introducing new technology to support new and innovative financial products of the bank
- Provide evidence of a strategic plan for the future as developed or initiated by the Applicant
|
 |
 |
|
- Briefly explain the innovative and successful IT-Business initiatives that have been
implemented for at least six months
- Brief explanation of the benefits accrued by the organization from the implementation of the
said IT initiative and enhancements in quality of process
- Briefly highlight the innovative data management strategy that improves data quality and
reduces data costs
- Briefly highlight the cost and process efficiencies gained, returns on investments, cultural
transformation notices within the IT function and why your customers think it has been a success
- Provide evidence of a strategic plan for future development
|
 |
 |
|
- Brief explanation of the innovative and successful programs, initiated, its benefits and how
the emerging results were measured
- Briefly highlight the use of online banking technology and products, online banking
services, business and management practices, promoting EFT, online safety and customer
friendliness
- Briefly explain the change management, communication strategies used for maximizing the
customer reach through online banking and minimizing hurdles and quote details of initial
systems and process development
- Briefly explain the strategies used for minimizing the hurdles and maximizing the customer
reach through online banking services
|
 |
 |
|
- Briefly explain the innovative and successful IT-Business initiatives that have been
implemented for at least six months
- Brief explanation of the benefits accrued by the organization from the implementation of the
said IT initiative and enhancements in quality of process
- Briefly highlight how this innovation contributed to the overall success of the organization
and how these are measured, monitored and communicated
- Highlight the keys of your success and the reasons why you believe you are the best cooperative bank
|
 |
 |
|
- Brief explanation of the Product/ Service Innovation and its benefits
- Briefly list the challenges faced where the innovation was deployed and the quantum of
success achieved
- Briefly explain how the IT Projects for Retail Banking directly contributed to the overall
success of the organization and how these are measured, monitored and communicated
- Briefly highlight the cost and process efficiencies gained, returns on investments, cultural
transformation notices within the IT function and why your customers think it has been a success
- Provide evidence of a strategic plan for future development of Retail Banking
|
 |
 |
|
- Briefly explain the steps undertaken to strengthen the CRM capabilities of the Bank
- Highlight any special steps undertaken to link the ATM network with CRM strategies
- Provide statistical evidence to prove that improved CRM techniques resulted in increased
customer base or loyalty
- Briefly highlight the details of any product/service that related to immediate value to both - the customer & your bank
|
 |
 |
|
- Briefly describe how many innovative products were delivered across the online Trading
System of the Bank
- Briefly explain the extent of the online capabilities of the system such as Technical Analysis, Report Viewing, Account opening and Trading Floor experience
- Briefly highlight the procedure for Customer complaint handling/redressal, Realtime Online
support & Tools, if any
|
 |
 |
|
- Briefly explain the innovative and successful IT-Business initiatives that have been
implemented for at least six months
- Brief explanation of the benefits accrued by the organization from the implementation of the
said IT initiative and enhancements in quality of process
- Briefly highlight the use of online banking technology and products, online banking
services, business and management practices, promoting EFT, online safety and customer friendliness
- Briefly highlight the cost and process efficiencies gained, returns on investments, cultural
transformation notices within the IT function and why your customers think it has been a
success
|
 |
 |
|
- Briefly list the challenges faced where STP was deployed and the quantum of success
achieved
- Briefly highlight how this innovation contributed to the overall improvement of pre-trade
communication, automated customer flows, payment processing, clearing & settlement
- Provide evidence of development plans for future enhancements and the likely evolution of
the individual systems
|
 |
 |
|
- Briefly explain the innovative and successful IT-Business initiatives that have been
implemented for at least six months
- Brief explanation of the benefits accrued by the organization from the implementation of the
said IT initiative and enhancements in quality of process
- Briefly explain how the strategic use of technology has improved communications between
the business partners involved, delivered cost benefits, improved internal processes, enhanced customer service (where applicable) and helped develop opportunities of future business success for all parties participating in the project
|
 |
 |
|
- Briefly explain the various IT Security & Information Protection measures adopted by you.
- Explain the short term & long term benefits of your IT security systems.
- Explain the impact of your IT security system on the customers in terms of protection,
customer experience etc.
- Cite instances of any major security breach that was recently detected as a result of the IT
systems in your organization.
|
 |
 |
|
- Briefly explain the entire range of technologies, processes and successful projects executed
by the bank along with timeframe in the critical path
- Describe any hitherto unintroduced innovation, which the customers appreciated and
which was aided by technology. Did this result in widening the customer base during the year?
- Briefly highlight the tie-ups with technology companies or other banks to deliver innovative
products across multiple channels and its resultant effect on the ROI of the bank
- Highlight the tangible benefits to the bank's manpower and to its operational performances
in terms of time, profitability and/or productivity
|
