Growth Opportunities of BPO Services from India and the Challenges Ahead
B V Naidu, Director - Software Technology Parks of India (STPI)

Key factors such as improved service levels and greater efficiency continue to drive outsourcing on a global scale. A well educated workforce, superior project management skills, availability of English speaking labor pools, and supportive Govt. policies, are continuing to stoke the Indian ITES-BPO growth engine, making India a top global destination. Mr. Naidu shares not only these trends but how your company can benefit.

The Road to India
Michael F. Corbett, President & CEO - Michael F. Corbett & Associates, Ltd.

India has almost overnight become the preferred destination for offshoring information technology operations, business processes, and, most recently, highly technical functions, such as, medical services, financial analysis and planning, and R&D. Michael F. Corbett, President & CEO, Michael F. Corbett & Associates, Ltd. welcomes Western delegates and provides a comprehensive overview of the current opportunities and future trends.

Business Process Offshoring: Where Do We Go from Here
Vikash Daga, Consultant - McKinsey & Co.

Business Process Offshoring to India continues to grow at a relentless pace with new entrants actually ramping up much faster than early adopters. As the Indian industry matures, it is likely to go through several fundamental shifts, e.g., from pure replication to higher value extraction, from craft-shop execution to industrial-grade execution, from localized delivery to globally optimized delivery. Several organizational imperatives are becoming critical if industry players are to benefit from these shifts.

Offshore Sourcing: Case Study Findings
Dr. Joseph Rottman, Assistant Professor of Information Systems - University of Missouri

Based on extensive interviews with offshore customers and suppliers, Professors Joseph Rottman and Mary Lacity have identified 25 best practices for swift learning, risk mitigation, supplier management, cost control, and quality assurance. This session extracts the key lessons found in the best offshore practices complied from over 116 case studies.

Legal Considerations in Outsourcing to India: Risk Management, Corporate Governance and Compliance
Michael Sinclair, Partner - Simmons & Simmons

Learn about the legal risks customers wishing to offshore to India need to address in their business plans. Separate myth from reality and find out how to provide for effective risk mitigation strategies by learning from the experience of those who have done this before.

Strategic Offshoring to India: Maximizing Benefits
Narayanan Ramaswamy, Associate Director - KPMG Business Advisory Services

Understanding global outsourcing in terms of its long-term impact on your company versus the obvious short-term cost savings is key to capturing the benefit of operations in India. Mr. Ramaswamy provides a detailed process roadmap for maximizing the value created as well as a guide to managing the risks so your company can protect that value.

Risks & Rewards
Cynthia Burke, Senior Vice President - KeyBank

KeyBank, reviews what can be done to mitigate the variety of risks surrounding transition to offshoring while creating a win-win for both the vendor and the client.

Governance
Jagdish Dalal, Principal - Jdalal Associates LLC

Although most organizations understand the importance of effective governance, the design and implementation of an effective process only takes place much too late to be effective. Mr. Dalal believes that most organizations - service providers and client businesses alike - are at the early stage of defining a sound governance process and hence are exposing their respective organizations to unnecessary risks. The presentation will describe the stages in the growth of governance process and the key foundations of a sound program.

Offering Services Globally
Arun Dagar, Country Director - SingTel India

This powerful presentation focuses on the intricacies of how BPOs worldwide are connecting to major customers in U.S and Europe. You will learn about the network deployment considerations, info comm. strategies, common pitfalls to avoid and lessons learnt through SingTel’s experiences in supporting some major BPOs and MNCs in India, Oceanic and Asean.

Case studies will be used to illustrate from a customer’s perspective how telecommunications play an important role to integrate back office operations with customer’s HQ. Learn first hand knowledge on key take-away factors needed for developing successful infra support to market BPOs to major clients.

VC Panel
Panelists:
Kunal Shroff, Principal - Chryscapital
Sandeep Singhal, Principal - WestBridge Capital Partners
Moderator: Michael F. Corbett, President & CEO - Michael F. Corbett & Associates, Ltd.

This panel discussion examines the current state and future trends in VC and other early-stage funding for IT and IT-enabled service providers in India

Offshoring of Technical Support
Phil Verghis, President - The Verghis Group, Inc.

Learn how the offshoring of technical support is affecting organizations and what corporate executives, support managers, and vendors can do to be more competitive in the global marketplace.

Risk Assessment & Mitigation
Neil Hirshman, Partner - Kirkland & Ellis LLP

Whether a single jurisdiction or cross-border transaction, business process outsourcing deals carry with them some inherent risks, including those relating to information technology, intellectual property, security, business continuity, data protection, privacy, and bankruptcy. Neil will help you learn how to identify and mitigate some of these risks in advance of finalizing the contract.

Competing in a Global World – How to Build, Launch and Sustain your Business
Avinash Vashistha, Managing Director - neoIT

Global suppliers, get ready for more competition. The globalization industry is constantly changing, with new suppliers and new markets emerging every year. If you have made it through the first few years, how will you compete in the future? Do you build new capabilities, partner, or acquire? If you are just starting out, how do you compete with the preeminent brands in the industry? This session describes how global suppliers need to compete into the future and includes best practices for suppliers to build, launch and sustain their competitive advantage.

Selling Off-shore Outsourcing
Jag Dalal, Principal - JDalal Associates LLC

There is a lot of interest by businesses in the U.S. and Europe in exploring offshore outsourcing – for both Information Technology and Business Processes. These companies are attracted by the quality and cost advantages offered. At the same time, many Indian services providers want to take advantage of this global appetite for outsourcing. This workshop will provide an insight into marketing outsourcing to Western businesses. Topics covered: India’s outsourcing drivers; how outsourcing is different from “contract” or “supplemental staffing” services; building blocks for offering Outsourcing services; creating a compelling case; sales and marketing for services; managing customer expectations; governance; and the service provider’s responsibilities.

Legal and Contractual Considerations For Indian Providers of Offshore Outsourced Services
J. Ross Docksey, Partner - Sonnenschein Nath & Rosenthal

This workshop will explain the relationship between outsourcing industry influencers (consultants and law firms) and their clients and provide guidance for earning the trust and support of those influencers, discuss the contracting processes followed by leading influencers and provide guidance for adapting to the influencer's process, address the principal business and legal issues that arise and are dealt with in complex outsourcing contracts, and provide insight into contracting trends likely to affect the form and substance of future outsourced services agreements.