Conference Agenda  



Click here to view Michael Corbett's Profile

Michael Corbett - USA’s leading consultant on Outsourcing, has advised the Federal Government on outsourcing policies. Fortune 500 companies consult him on Outsourcing Best Practices. Last year, his Annual Outsourcing World Summit was attended by more than 565 executives from twenty-one countries.

His talk will cover:

  • Corporate America goes the Outsourcing way: trends & insights
  • How to procure and manage Federal Government Outsourcing contracts
  • Customer organization dynamics & Outsourcing vendor selection
  • Managing client relationships
  • Is Outsourcing a political decision? How to address the issues

    • Dr. Nigel Roxbough - An opinion leader in the field of BPO, Founding Director of the NOA (National Outsourcing Association), has worked with some of the leading companies in UK and Europe.

    His talk will cover:
    The BPO Phenomenon - An Opportunity for Indian Outsourcing Vendors:

  • European Outsourcing Market - The coming boom and A brief history of Outsourcing (UK & European Marketplace) - culminating in BPO
  • Process mapping, migration & outsourcing - Integration and Outsourcing
  • How Indian Vendors can help prospective Customer to Scope and Develop Outsourcing Propositions



    • Click here to view Nigel Roxbough's Profile
    It's your opportunity to:
    • Understand US and European markets and client mindsets.
    • Fine tune your business strategy.
    • Explore ways to improve client relations and quality processes.
    • Network with peers and infrastructure providers.

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